United States International University-Africa is seeking suitable and qualified candidates for ICT Officer positions (ICT Officer Service Delivery – 2 Positions, ICT Officer Multimedia – 3 Positions). The ideal candidate will provide first-level technical support and administrative assistance to ensure the availability, security, and efficiency of the university's ICT infrastructure, supporting the CIO's strategic goal of 99.5% infrastructure availability and 90% user satisfaction. Key Responsibilities: 1. Service Desk & User Support: Serve as the first point of contact for ICT support requests, resolve Level 1 incidents within agreed SLAs, conduct user onboarding/offboarding, and assist staff in navigating the new ERP system and security protocols. 2. Infrastructure Monitoring & Resilience: Monitor core ICT infrastructure dashboards, perform daily health checks on servers, printers, PCs, and AV equipment, escalate critical infrastructure alerts, and assist in maintaining backup systems. 3. Security & Compliance Support: Monitor SOC alerts, ensure updated antivirus definitions and security patches, support implementation of data protection controls, and enforce physical security of ICT assets. 4. Asset & Inventory Management: Maintain an up-to-date ICT Asset Registry, assist in the annual ICT renewal cycle, and track software licenses. 5. Innovation & Teaching Support: Provide technical setup support for innovation hub activities, prepare training venues and AV equipment, and support the digitization of procurement processes. 6. Documentation & Reporting: Maintain accurate logs of support tickets, contribute data to the 'ICT Resource Utilization Report', and document standard operating procedures (SOPs).