Our client is seeking a dynamic and experienced supervisor to oversee the operations of a boutique hotel located in Meru. The ideal candidate will ensure exceptional guest experience, efficient management of staff, and strategic growth of the hotel’s market presence. Duties & Responsibilities: - Hotel management: Oversee daily operations, ensuring smooth functioning of all departments - Customer service: Maintain high standards of guest satisfaction and resolve issues promptly - Staff supervision: Lead, train, and motivate staff to deliver excellent service - Reporting: Prepare and present operational and financial reports to management - Sales management: Drive revenue growth through effective sales strategies - Financial oversight: Monitor budgets, control costs, and ensure profitability - Inventory management: Oversee procurement and stock control for supplies and amenities - Compliance and safety: Ensure adherence to health, safety, and legal regulations - Digital marketing: Manage online presence, social media, SEO, and digital campaigns to attract guests - Corporate marketing: Build partnerships with businesses, travel agencies, and corporate clients to secure group bookings and events - Event coordination: Manage special events, conferences, and functions hosted at the hotel - Quality assurance: Regularly review service standards and implement improvements - Community engagement: Build strong relationships with local businesses and tourism stakeholders - Technology management: Utilize hotel management systems and digital tools to streamline operations Performance Metrics (KPIs): The supervisor will be evaluated based on: - Occupancy rate - Revenue per available room (RevPAR) - Guest satisfaction scores - Employee retention - Sales growth - Cost control - Digital presence - Corporate partnerships