About Jumia: Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers. Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa. In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange. What you will be doing: Incubation Strategy: Leading the “Incubation” phase for all newly acquired sellers ensuring they reach their first sales within their first 30 days on the platform. Mass Management of Sellers: Overseeing the “Midtail” segment Team Leadership: Managing a team of Incubation Associates and Midtail account managers, setting clear KPIs for seller activation and retention. Growth Levers: Driving the adoption of Jumia growth tools (Sponsored Products, Jumia Express) specifically among smaller vendors to boost their visibility. Performance Monitoring: Tracking “New Seller Success Rate” and “Churn Rate” using PowerBI and internal dashboards to identify bottlenecks in the seller journey. Operational Excellence: Improving the self-service capabilities of the platform to reduce the need for manual intervention for Midtail sellers.