Academic Qualifications: - Bachelor’s degree in Human Resource Management, Business Administration or a related field. Professional Qualifications / Memberships: - Higher Diploma in Human Resource Management, CHRP qualification or an equivalent professional credential. - Current membership of the Institute of Human Resource Management or another relevant professional body, as applicable. Experience: - Minimum of three (3) to five (5) years of relevant experience in an HR generalist or comparable role. - Demonstrated experience supporting HR operations, recruitment and onboarding, employee relations, performance and learning processes, HR reporting and compliance in a diverse work environment. - Practical experience using an HR information system and workforce data to support service delivery and decision-making. - Exposure to HR digitalisation, process improvement, employee-experience or organisational-change initiatives is an advantage. Knowledge, Skills and Competencies: - Sound knowledge of end-to-end HR operations, employee lifecycle processes and contemporary people practices. - Working knowledge of Kenyan employment legislation, HR compliance, governance, data protection and safeguarding requirements. - Ability to provide responsive, accurate and practical HR support while maintaining a strong employee and manager service orientation. - Strong employee-relations judgement, including the ability to recognise risk, maintain accurate records and escalate matters appropriately. - Strong planning, project-coordination and organisational skills, with the ability to manage competing priorities and deliver within agreed timelines. - Strong interpersonal, written and verbal communication skills and the ability to build effective working relationships across teams and levels. - Analytical capability, including the ability to interpret workforce data, identify trends and present clear, decision-relevant insights. - Digital literacy and proficiency in HR information systems, Microsoft Office applications, reporting tools and employee self-service platforms. - Curiosity and confidence to learn and responsibly apply emerging HR technologies, automation and artificial intelligence-enabled tools. - Process-improvement mindset, with the ability to identify inefficiencies, propose practical solutions and support adoption of new ways of working. - Adaptability and change orientation, with an interest in future workforce capabilities and evolving employee expectations. - Ability to handle sensitive and confidential information with professionalism, discretion and integrity. - Commitment to equity, diversity, inclusion, safeguarding, wellbeing and a positive employee experience. - Collaborative, accountable and service-oriented approach, with a commitment to continuous learning and high-quality delivery.